Entries with the tag: ‘Clients’
The working day in the office, technically, runs from 9:00 a.m. until 5:00 p.m., but it rarely works out like that. In fact, my working day usually starts at six a.m. when I come downstairs to the office from my apartment which is literally “just over the office”. I rarely finish work early, however, and […]
In 2007, the Celestial Mountains Tour Company, The Silk Road Lodge and the Celestial Mountains Guesthouse (Naryn), organized a competition: “Impressions of Kyrgyzstan”.
Friday, I received a phone call from one of our guides. The couple of clients that he was with wanted to meet me when they got back to Bishkek. No problem – I am always happy to meet with people … although I am not very good at “small talk”, I am by nature a […]
Unfortunately things don’t always go right … even in the the best run establishment, things can go wrong, problems can arise, and grounds for complaint can occur. There are some people who complain “at the drop of a hat”, who think nothing of making a scene at even the smallest mistake or mishap, whilst others […]
We got some bad news recently … one of our clients has passed away – or perhaps I should say, one of our former clients has passed away. Although it is always possible, (and it is one of my recurring nightmares), to date we have never “lost” a client on one of our tours or […]
I am often asked if I worked in Tourism back in the UK, and when I say no … that I was a teacher, of computing … then the question becomes: how did I manage to get into Tourism? That’s a good question – especially as there have been several attempts to limit the management […]
There are lots of things that make me “see red”. For example, I hate being told a “bare faced” lie. It happens … and sometimes it isn’t deliberate … it just happens, a person says something and then becomes committed to it, and they may even become convinced that it is really true (… which […]
Bishkek