I went back yesterday … a little later than planned, my return was supposed to be a week later, but was delayed for a variety of reasons.

Anyway, I am pleased to report that they’ve sorted it out … the menu now clearly says: 15% … so there’s no discrepancy.

I take my hat off to the management … they listened … and acted. Well Done!

I have, however, explained to the establishment – at least to the waitress – what I thought they needed to do to “put the situation right. Let’s see if they act on what I told them. If not – then maybe I will write another postcard and name them.

There is a difference, however, between being a Restaurant Reviewer, as you were in Armenia, and my “sounding off” on ianbek … it’s the job of the reviewer to describe their experiences – the good and the bad – to help inform potential clients about the different choices available to them. I, on the other hand, was simply taking the opportunity to give vent to my feelings over a particular problem that I had encountered.

I definitely agree with you about the Service Charge … I don’t like it and think it should be included in the cost of the meal on the menu and not “an extra”. Interestingly, there is a big “consumer backlash” against such “additional extras” in the hotel industry … here’s a link to one story from just today as an example: http://www.e-tid.com/News-Home/Hotel-add-ons-could-cost-up-to-%C2%A351-a-day.aspx